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LIVESCAN FREQUENTLY ASKED QUESTIONS
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What is LiveScan?Livescan is a system for the electronic submission of applicant
fingerprints and the subsequent automated background check and
response. Livescan technology replaces the process of recording an
individual's fingerprint patterns manually thought a rolling
process using ink and a standard 8" x 8" fingerprint card.
Fingerprints can be printed and submitted on an 8" x 8" fingerprint
card or digitized through an electronic process (Livescan) enabling
the electronic transfer of the fingerprint image data, in
combination with personal descriptor information, to a central
computer such as the Department of Justice. This transfer of
information takes place in a matter of seconds, instead of the days
required to send hard copy fingerprint cards through the
mail.
How long does it take to get my results and who receives them?In most cases the individual will not receive the clearance
results from the state. The results are only received by the agency
or company that requested you to be fingerprinted. The state takes
anywhere from a few hours to a couple of weeks to send the
clearance form. The response time can be due to a large number of
reasons. In most cases, if your agency has not received anything
from the state in over a week, then your agency needs to call the
DOJ Automated Telephone System at (916) 227-4557.
Do not call the El Camino Police Department Fingerprinting Unit, as
we do not have access to check the status of your prints. The
status of prints in most cases can only be checked
by the agency requesting you to be fingerprinted.
How do I check the status of my prints?The DOJ has an automated telephone system that applicant's may
call to check the status of fingerprints taken by Livescan. You can
not check the status of hard card prints via this system. The DOJ
Automated Telephone System may be reached at (916)
227-4557.
Can I get a copy of my prints?If you really need a copy of your Livescan prints you may ask
the Livescan operator before they start printing
you. However, please remember that this fingerprint card is only
valid for the agency that you are currently being printed for. This
card will automatically have all of your agency's information, your
information, as well as a DOJ processing number.
It has been over two weeks since my prints were taken and I have not heard anything. What should I do?If your agency has not received anything from the state in over
two weeks, then your agency needs to call the DOJ Applicant Program
at (916) 227-3823. Do not call the El Camino
Police Department Fingerprinting Unit, as we did not request the
prints be taken and we do not have access to check the status of
your prints. The status of prints can only be
checked by the agency requesting you to be fingerprinted. In
general, your agency should have a form at their office to do this
for you.
How can I see what my record has in it?To see what is in your record you need to complete a "Personal
Records Check". You need to call the California Department of
Justice's Record Review Unit at (916)
227-3835 and request the information packet for Record
Review.
Why do I have to get this re-done if I was just printed for another job?Criminal Offender Record Information (CORI), including responses
that no criminal record exists, is confidential. Sections
11142 and 11143 of the Penal Code provide for criminal penalties
for the release of this information to unauthorized
individuals.
I am a juvenile and need to be fingerprinted; all I have is a school ID card. How can I be fingerprinted?If you do not have one of the ID's that are listed in the valid forms of
ID, then you must provide us with your birth certificate, your
social security card, a School ID, and a parent or legal guardian
that has valid ID. If you have a valid form of ID then you would
only need a parent or legal guardian that has valid ID to accompany
you while you are printed.
I work for an agency or company and want to get setup to use the Livescan. How can I do that?In order to use the Livescan service, you must first be authorized by the State Department of Justice. You can obtain the forms needed to start the authorization process at the State Attorney Generals Office Fingerprinting web site at http://caag.state.ca.us/fingerprints/index.htm and select & download "Applicant Live Scan Information (PDF)". This packet includes all the forms and information necessary for the authorization process. Return to top
I received a letter stating that my prints were rejected, what happened and what should I do next?Fingerprints may be rejected by the state for a large number of
reasons which can range from poor fingerprint images to improper
information given. In any case, the agency that wants you printed
must them provide you with a new Livescan request form. You need to
bring this new form, a copy of your old LiveScan form, and the
reject notice back to us. We will then reprint you; you do not need
an appointment for a retake. However you must come in when the
LiveScan unit is in operation, so it is best to call first.
I received a letter stating that my prints were rejected. Do I have to pay again to be reprinted?If you were originally printed at the El Camino Police
Department and receive a rejection notice from DOJ, you would not
have to pay again if you return to the El Camino Police Department
to be reprinted. If you choose to go to another agency to have your
prints resubmitted, you may have to pay the other agency's rolling
fee. In order to be reprinted, you need to bring a new Request for
LiveScan form, a copy of your old LiveScan form, and the rejection
notice. You do not need to make an appointment for a retake;
however, you must come in when the LiveScan unit is in operation,
so it is best to call first.
I received a letter stating that my prints were rejected and it shows "FBI processing error" what does that mean and what happens next?Fingerprints may be rejected by the state for a large number of
reasons which can range from poor fingerprint images to improper
information given. The FBI unlike the State DOJ uses the catch-all
phrase of "Your prints were rejected due to a FBI processing
error." They use this phrase rather then printing the exact reason
why the prints were rejected. In any case the agency that wants you
printed must then provide you with a new Livescan request form. You
need to bring this new form, a copy of your old LiveScan form, and
the reject notice back to us. We will then reprint you, you do not
need an appointment for a retake. However you must come in when the
LiveScan unit is in operation, so it is best to call first.
Can I get the forms that I need from the El Camino Police Department?No. All Livescan forms must be provided to you by the agency
that is requesting you to be fingerprinted. These forms contain
information that is unique to each agency and this information must
be provided before you come in to have your prints taken.
What does "POB" on my Livescan form mean?POB stands for Place of Birth. You need to write the City and
State in which you were born in the space provided. If you were
born outside of the U.S. you need to write in the name of the
country as well.
What does "CDL No." on my Livescan form mean?CDL stands for California Drivers License Number. You need to
write in your California Drivers License Number in the space
provided. If you do not have a California Drivers License Number
then use your California Drivers Identification Number, or the
identification number off the I.D. that you plan to use when you
come in to be fingerprinted.
What does "DOB" on my Livescan form mean?DOB stands for Date of Birth. You need to write the date on
which you were born in the space provided.
What does "Misc. No." on my Livescan form mean?Misc. No. stands for miscellaneous number. You need to write
your telephone number in the space provided.
How do I know what "Level of Service" I need? I see the two check boxes on my Livescan form for it.The level of service is to be predetermined by the agency that
wants you printed. If you are unsure of the level of service needed
or the boxes have not been checked off, then you must return to the
agency that wants you printed for them to fill it out for
you.
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