Admissions, Records, and Registration Survey

2011 Student Survey
Admissions, Records and Registration

This survey is divided into three major sections to cover registration, admissions and records. The focus is on student satisfaction with services or functions as well as ease of use and frequency of use. The survey begins with some brief preliminary questions on registration.

REGISTRATION

1. For Spring 2011, how did you register for El Camino College?

MyECC

Automated Telephone Registration system

Registration Help Line (Live Operators)

A combination of the above

2. Students are assigned an appointment time for registration based on a priority system. When did you register for your classes?

I registered on the day of my registration appointment time.

I registered within one week of my registration appointment time.

I registered within one month of my registration appointment time.

I waited until the add period (first two weeks of the semester) to register.

3. If you did not register on the date of your registration appointment time, please indicate the reason why.

I am a new student and I did not know what to do.

I did not know to check MyECC for my appointment time.

I forgot to register.

I waited to register because I did not know what to register for.

I waited to register because I did not have access to the internet.

I waited to register because I forgot my registration appointment time.

I waited to register because I had a hold on my account (fee, probation, etc).

I waited to register because I had not met with a counselor to clear prerequisites.

I waited to register because of another reason (please specify):

4. Did you receive assistance in using the online registration system (MyECC) from an El Camino College employee or from a friend or relative?

Yes

5. If yes, do you think next time you will be able to use the system without any assistance?

Yes

Satisfaction Survey

In this part of the survey we are trying to determine how satisfied you are with the following programs or functions. For each function, please indicate your level of satisfaction. If you have never used that function, please fill in the circle for “Not Applicable.”

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Not Applicable

Online Registration

Registration Help Line

Repeating a Course

Obtaining Information

Ease of Program Survey

For the following programs or functions we are trying to determine the ease or difficulty of use for students. For each function, please indicate your experience. If you have never used that function

Very Easy

Easy

Neutral

Difficult

Very Difficult

Not Applicable

Online Registration

Registration Help Line

Repeating a Course

Obtaining Information

Frequency of Use Survey

If you used MyECC, what functions did you use? For each of the functions we are trying to determine the frequency of use for students now and in the future. For each function, please indicate your experience. If you have never used that function, please fill in the circle for “Not Applicable.”

Frequently Used

Occasionally Used

Rarely Used

Never Used

Expect Future Use

Not Applicable

Add/drop classes

Check college email

Check educational plan

Check for grades

Pay fees

Pay for parking

Retrieve class schedule

Retrieve unofficial transcript

View registration appointment date and time

ADMISSIONS

Satisfaction Survey

In this part of the survey we are trying to determine how satisfied you are with the following programs or functions. For each function, please indicate your level of satisfaction. If you have never used that function, please fill in the circle for “Not Applicable.”

Completely Agree

Agree

Neutral

Disagree

Completely Disagree

Not Applicable

Online Application for Admissions

Residency Petitions/Appeals

Verification of Enrollment

Student Petitions

High School Concurrent Enrollment

AB540 Process

Obtaining Information

Hours of Operation

Facilities

Overall Experience

Ease of Program Survey

For the following programs or functions we are trying to determine the ease or difficulty of use for students. For each function, please indicate your experience. If you have never used that function, please fill in the circle for “Not Applicable.”

Very Easy

Easy

Neutral

Difficult

Very Difficult

Not Applicable

Online Application for Admissions

Residency Petitions/Appeals

Verification of Enrollment

Student Petitions

High School Concurrent Enrollment

AB540 Process

Obtaining Information

Hours of Operation

Facilities

Overall Experience

Frequency of Use Survey

For the following programs or functions we are trying to determine the frequency of use for students now and in the future. For each function, please indicate your experience. If you have never used that function, please fill in the circle for “Not Applicable.”

Frequently Used

Occasionally Used

Rarely Used

Never Used

Expect Future Use

Not Applicable

Online Application for Admissions

Residency Petitions/Appeals

Verification of Enrollment

Student Petitions

High School Concurrent Enrollment

AB540 Process

Obtaining Information

Hours of Operation

Facilities

Overall Experience

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

Not Applicable

Online Transcript Requests

In-Person/Mail Transcript Requests

Grade Change Petitions

Credit by Exam

Academic Renewal

Obtaining Information

Very Easy

Easy

Neutral

Difficult

Very Difficult

Not Applicable

Online Transcript Requests

In-Person/Mail Transcript Requests

Grade Change Petitions

Credit by Exam

Academic Renewal

Obtaining Information

Comments:

What service or function in Admissions, Records or Registration would you most like to see improved? Why? Please provide suggestions for improvement.

What service or function in Admissions, Records, or Registration would you most like to see offered in the future? Why would this be important to you?