Financial Aid Office Survey

We would like your opinion about the quality of services we provide. Your responses will remain confidential and will not affect your standing at El Camino College. We will use your feedback in our ongoing efforts to improve our services to students.

Please rate the following services based on your experience with the Financial Aid Office. If you have not yet had the opportunity to use some of the services, please indicate "N/A" when you come to that part of the survey.

1. Hours of operation
2. Office facilities [appearance- comfort]
3. Timeliness of response to your request[s]
4. Procedures are clear and easy to follow
5. Knowledge & Helpfulness of Front Office Staff
6. Helpfulness & Knowledge of Advisors
7. Confidentiality of private information maintained
8. Making a counseling appointment online
9.Timeliness of response to emails sent to
10. Finding forms, videos and other information on the ECC Financial Aid webpage
11. Overall quality of service