INFORMATION TECHNOLOGY SERVICES

DIVISION COUNCIL MEETING

SEPTEMBER 23, 2002

Attendees: Hiep Tran, Lucy Dao, Jan Hearn, Myron Gooch, Charles Hughes, Sheryl Kimball, Anne Padillo, Terry Flint, Kathy Way, Maria O’Brien, Chong Ho Yi, Bruce Baldwin, William Taira, Elizabeth Flores, Alan Yee, Hinh Pham, Patrick Chang, Kim Ashley, Peggy Patterson, Francis Baylen, Beverly

Recorder: Beverly Johnson

Customer Service

We need to practice better customer service when handling client calls. When someone calls with a problem, we must do our best to get their problem solved. If we are not able to resolve the issue, we must refer them to the help desk or get enough information regarding the problem and give the information to the help desk ourselves. Never say we don’t know, or it’s not my job.

Communication

Better communication necessary between units. We must keep all areas informed of our projects. We must work as a team. Internal personnel issues should stay internal.

Monthly Status Report

Alex and Satish needs to be aware of what we are doing. All User Support Technicians and User Support Analysts should submit a monthly status report to Alex indicating the status of, and any problems with the projects they are working on. Our goal is to publish our project list on the web so other departments will be aware of what our department is doing.

Source of Contact for Users

Technical Services, Network Services, User Support Technicians

SARS

Counseling is getting a new student appointment system in October which will require ITS support. Since we were not aware of the requirements and the project is bigger than anticipated we need to reassess the scope of the project. Will require orientation for the ITS group.

Form 519

When a department requests to add or move a computer, or telephone, the division must complete a 519 form before any work is performed.

SAFETY MEETING

Facilitator: Cheryl Shenefield

Recorder: Beverly Johnson

Exhaustion

Be aware of signs of overexertion which may cause you misjudge what your body can do safely. Report feelings of overexertion and stress to your supervisor. If you are exhausted, you lack concentration. Do what you can to prevent overexertion-related injuries.

Heat Stroke

Be aware of signs of heat stroke. There are five signs of heat stroke (mental confusion, loss of consciousness, body temperature of 106 degrees or higher, which can lead to convulsions or coma, hot dry skin, nausea or vomiting.) Make sure every staff member knows the warning signs and report symptoms immediately.

Footwear

Wearing proper shoes can prevent injuries in the workplace. Sole of shoes should provide security. Rubber or synthetic soles are generally a good choice. Don’t wear high heels. 5 centimeters is an adequate level. Slip-ons, thongs and scuffs are not as safe as boots or regular shoes. Report injuries at work.

Blood Borne Decreases

Blood borne diseases such as AIDS and Hepatitis B and C can be spread by 3 types of body fluids: blood, vaginal secretions and semen. For someone to actually get one of these diseases, blood or other body fluids must get inside a person’s body and enter the bloodstream through a break in the skin or through mucous membranes. They cannot be spread through the air.

Preventative measures: Wash hands for 15 minutes with soap and water, use rubber gloves when in contact with blood or mucus.

Hazardous Substances

Working with chemicals and gases can be extremely dangerous. Keep up to date on material characteristics. Material Safety Data Sheets help to identify specific hazards. Wear proper personal protective equipment.