LIVESCAN FREQUENTLY ASKED QUESTIONS
Livescan is a system for the electronic submission of applicant fingerprints and the subsequent automated background check and response. Livescan technology replaces the process of recording an individual's fingerprint patterns manually thought a rolling process using ink and a standard 8" x 8" fingerprint card. Fingerprints can be printed and submitted on an 8" x 8" fingerprint card or digitized through an electronic process (Livescan) enabling the electronic transfer of the fingerprint image data, in combination with personal descriptor information, to a central computer such as the Department of Justice. This transfer of information takes place in a matter of seconds, instead of the days required to send hard copy fingerprint cards through the mail.
In most cases the individual will not receive the clearance results from the state. The results are only received by the agency or company that requested you to be fingerprinted. The state takes anywhere from a few hours to a couple of weeks to send the clearance form. The response time can be due to a large number of reasons. In most cases, if your agency has not received anything from the state in over a week, then your agency needs to call the DOJ Automated Telephone System at (916) 227-4557. Do not call the El Camino Police Department Fingerprinting Unit, as we do not have access to check the status of your prints. The status of prints in most cases can only be checked by the agency requesting you to be fingerprinted.
The DOJ has an automated telephone system that applicant's may call to check the status of fingerprints taken by Livescan. You can not check the status of hard card prints via this system. The DOJ Automated Telephone System may be reached at (916) 227-4557.
We are not able to provide a copy of the prints, all data is transmitted electronically and is not available in hard copy form.
It has been over two weeks since my prints were taken and I have not heard anything. What should I do?
If your agency has not received anything from the state in over two weeks, then your agency needs to call the DOJ Applicant Program at (916) 227-3823. Do not call the El Camino Police Department Fingerprinting Unit, as we did not request the prints be taken and we do not have access to check the status of your prints. The status of prints can only be checked by the agency requesting you to be fingerprinted. In general, your agency should have a form at their office to do this for you.
To see what is in your record you need to complete a "Personal Records Check". You need to call the California Department of Justice's Record Review Unit at (916) 227-3835 and request the information packet for Record Review.
Criminal Offender Record Information (CORI), including responses that no criminal record exists, is confidential. Sections 11142 and 11143 of the Penal Code provide for criminal penalties for the release of this information to unauthorized individuals.
I am a juvenile and need to be fingerprinted; all I have is a school ID card. How can I be fingerprinted?
If you do not have one of the ID's that are listed in the valid forms of ID, then you must provide us with your birth certificate, your social security card, a School ID, and a parent or legal guardian that has valid ID. If you have a valid form of ID then you would only need a parent or legal guardian that has valid ID to accompany you while you are printed.
I work for an agency or company and want to get setup to use the Livescan. How can I do that?
In order to use the Livescan service, you must first be authorized by the State Department of Justice. You can obtain the forms needed to start the authorization process at the State Attorney Generals Office Fingerprinting web site at http://caag.state.ca.us/fingerprints/index.htm. This site includes all the forms and information necessary for the authorization process.
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Fingerprints may be rejected by the state for a large number of reasons which can range from poor fingerprint images to improper information given. In any case, the agency that wants you printed must them provide you with a new Livescan request form. You need to bring this new form, a copy of your old LiveScan form, and the reject notice back to us. We will then reprint you; you do not need an appointment for a retake. However you must come in when the LiveScan unit is in operation, so it is best to call first.
If you were originally printed at the El Camino Police Department and receive a rejection notice from DOJ, you would not have to pay again if you return to the El Camino Police Department to be reprinted. If you choose to go to another agency to have your prints resubmitted, you may have to pay the other agency's rolling fee. In order to be reprinted, you need to bring a new Request for LiveScan form, a copy of your old LiveScan form, and the rejection notice. You do not need to make an appointment for a retake; however, you must come in when the LiveScan unit is in operation, so it is best to call first.
I received a letter stating that my prints were rejected and it shows "FBI processing error" what does that mean and what happens next?
Fingerprints may be rejected by the state for a large number of reasons which can range from poor fingerprint images to improper information given. The FBI unlike the State DOJ uses the catch-all phrase of "Your prints were rejected due to a FBI processing error." They use this phrase rather then printing the exact reason why the prints were rejected. In any case the agency that wants you printed must then provide you with a new Livescan request form. You need to bring this new form, a copy of your old LiveScan form, and the reject notice back to us. We will then reprint you, you do not need an appointment for a retake. However you must come in when the LiveScan unit is in operation, so it is best to call first.
No. All Livescan forms must be provided to you by the agency that is requesting you to be fingerprinted. These forms contain information that is unique to each agency and this information must be provided before you come in to have your prints taken.
POB stands for Place of Birth. You need to write the City and State in which you were born in the space provided. If you were born outside of the U.S. you need to write in the name of the country as well.
CDL stands for California Drivers License Number. You need to write in your California Drivers License Number in the space provided. If you do not have a California Drivers License Number then use your California Drivers Identification Number, or the identification number off the I.D. that you plan to use when you come in to be fingerprinted.
DOB stands for Date of Birth. You need to write the date on which you were born in the space provided.
Misc. No. stands for miscellaneous number. You need to write your telephone number in the space provided.
The level of service is to be predetermined by the agency that wants you printed. If you are unsure of the level of service needed or the boxes have not been checked off, then you must return to the agency that wants you printed for them to fill it out for you.