Department Banner

LIVESCAN FREQUENTLY ASKED QUESTIONS

General Information

 


What is LiveScan? Why do I need to be fingerprinted?
How long does it take to get my results and who receives them? How can I see what my record has in it?
How do I check the status of my prints? Why do I have to get this re-done if I just printed for another job? 
Can I get a copy of my prints? I am a juvenile and need to be fingerprinted; all I have is a school ID card. How can I be fingerprinted?
It has been a 2+ weeks since my prints were taken and I have not heard anything. What should I do?

 

I work for an agency or company and want to get setup to use the Livescan. How can I do that?

 

Rejected Print Information

 


 

Form Information

 


I received a letter telling my prints were rejected, what happened and what next? Can I get the forms I need from the El Camino Police Department?
I received a letter stating that my prints were rejected. Do I have to pay again to be reprinted? What does "POB" on my Livescan form mean?
What does "CDL No." on my Livescan form mean?
 I received a letter telling me that my prints were rejected and it shows "FBI processing error" what does that mean and what happens next? What does "DOB" on my Livescan form mean?
  What does "Misc. No." on my Livescan form mean?
How do I know what "Level of Service" I need? I see the two check boxes on my Livescan form for it.

 


What is LiveScan?

Livescan is a system for the electronic submission of applicant fingerprints and the subsequent automated background check and response. Livescan technology replaces the process of recording an individual's fingerprint patterns manually thought a rolling process using ink and a standard 8" x 8" fingerprint card. Fingerprints can be printed and submitted on an 8" x 8" fingerprint card or digitized through an electronic process (Livescan) enabling the electronic transfer of the fingerprint image data, in combination with personal descriptor information, to a central computer such as the Department of Justice. This transfer of information takes place in a matter of seconds, instead of the days required to send hard copy fingerprint cards through the mail.
Return to top

 


How long does it take to get my results and who receives them?

In most cases the individual will not receive the clearance results from the state. The results are only received by the agency or company that requested you to be fingerprinted. The state takes anywhere from a few hours to a couple of weeks to send the clearance form. The response time can be due to a large number of reasons. In most cases, if your agency has not received anything from the state in over a week, then your agency needs to call the DOJ Automated Telephone System at (916) 227-4557. Do not call the El Camino Police Department Fingerprinting Unit, as we do not have access to check the status of your prints. The status of prints in most cases can only be checked by the agency requesting you to be fingerprinted.
Return to top

 


How do I check the status of my prints?

The DOJ has an automated telephone system that applicant's may call to check the status of fingerprints taken by Livescan. You can not check the status of hard card prints via this system. The DOJ Automated Telephone System may be reached at (916) 227-4557.
Return to top

 


Can I get a copy of my prints?

We are not able to provide a copy of the prints, all data is transmitted electronically and is not available in hard copy form.
 Return to top

 


It has been over two weeks since my prints were taken and I have not heard anything. What should I do?

If your agency has not received anything from the state in over two weeks, then your agency needs to call the DOJ Applicant Program at (916) 227-3823. Do not call the El Camino Police Department Fingerprinting Unit, as we did not request the prints be taken and we do not have access to check the status of your prints. The status of prints can only be checked by the agency requesting you to be fingerprinted. In general, your agency should have a form at their office to do this for you.
Return to top

 

 


How can I see what my record has in it?

To see what is in your record you need to complete a "Personal Records Check". You need to call the California Department of Justice's Record Review Unit at  (916) 227-3835 and request the information packet for Record Review.
Return to top

 


Why do I have to get this re-done if I was just printed for another job?

Criminal Offender Record Information (CORI), including responses that no criminal record exists, is confidential. Sections 11142 and 11143 of the Penal Code provide for criminal penalties for the release of this information to unauthorized individuals.

Article I, Section 1 of the California Constitution grants California citizens an absolute right to privacy. Individuals or agencies violating these privacy rights place themselves at both criminal and civil liability. The California right of privacy was created to curb, among other things, the over broad collection and retention of personal information by government agencies, the improper use of information properly obtained for a proper purpose, and the lack of a reasonable check on the accuracy of existing records. (White v. Davis (1975) 13 Cal.3d 757, 775.)

CORI shall be accessible only to the records custodian and/or hiring authority charged with determining the suitability for employment or licensing of an applicant. The information received shall be used by the requesting agency solely for the purpose for which it was requested and shall not be reproduced for secondary dissemination to any other employing or licensing agency.

Upon determination of employment or licensing, the records shall be destroyed to the extent that the identity of the individual can no longer be reasonably ascertained. (Code of Regulation, Title 11, Section 708)

The retention and sharing of information between employing and licensing agencies are strictly prohibited. The retention and sharing of information infringe upon the right of privacy and fails to meet the compelling state interest defined in Loder v. Municipal Court (1976) 17 Cal.3d 859. In addition, maintenance of redundant information separate from the information maintained by the California Department of Justice (DOJ) avoids the updates and makes it impossible for DOJ to control dissemination of CORI as outlined in section 11105 of the Penal Code.
Return to top

 


I am a juvenile and need to be fingerprinted; all I have is a school ID card. How can I be fingerprinted?

If you do not have one of the ID's that are listed in the valid forms of ID, then you must provide us with your birth certificate, your social security card, a School ID, and a parent or legal guardian that has valid ID. If you have a valid form of ID then you would only need a parent or legal guardian that has valid ID to accompany you while you are printed.
Return to top

 


I work for an agency or company and want to get setup to use the Livescan. How can I do that?


In order to use the Livescan service, you must first be authorized by the State Department of Justice. You can obtain the forms needed to start the authorization process at the State Attorney Generals Office Fingerprinting web site at http://caag.state.ca.us/fingerprints/index.htm. This site includes all the forms and information necessary for the authorization process.
Return to top

 


I received a letter stating that my prints were rejected, what happened and what should I do next?

Fingerprints may be rejected by the state for a large number of reasons which can range from poor fingerprint images to improper information given. In any case, the agency that wants you printed must them provide you with a new Livescan request form. You need to bring this new form, a copy of your old LiveScan form, and the reject notice back to us. We will then reprint you; you do not need an appointment for a retake. However you must come in when the LiveScan unit is in operation, so it is best to call first.
Return to top

 


I received a letter stating that my prints were rejected. Do I have to pay again to be reprinted?

If you were originally printed at the El Camino Police Department and receive a rejection notice from DOJ, you would not have to pay again if you return to the El Camino Police Department to be reprinted. If you choose to go to another agency to have your prints resubmitted, you may have to pay the other agency's rolling fee. In order to be reprinted, you need to bring a new Request for LiveScan form, a copy of your old LiveScan form, and the rejection notice. You do not need to make an appointment for a retake; however, you must come in when the LiveScan unit is in operation, so it is best to call first.
Return to top

 


I received a letter stating that my prints were rejected and it shows "FBI processing error" what does that mean and what happens next?

Fingerprints may be rejected by the state for a large number of reasons which can range from poor fingerprint images to improper information given. The FBI unlike the State DOJ uses the catch-all phrase of "Your prints were rejected due to a FBI processing error." They use this phrase rather then printing the exact reason why the prints were rejected. In any case the agency that wants you printed must then provide you with a new Livescan request form. You need to bring this new form, a copy of your old LiveScan form, and the reject notice back to us. We will then reprint you, you do not need an appointment for a retake. However you must come in when the LiveScan unit is in operation, so it is best to call first.
Return to top

 


Can I get the forms that I need from the El Camino Police Department?

No. All Livescan forms must be provided to you by the agency that is requesting you to be fingerprinted. These forms contain information that is unique to each agency and this information must be provided before you come in to have your prints taken.
Return to top

 


What does "POB" on my Livescan form mean?

POB stands for Place of Birth. You need to write the City and State in which you were born in the space provided. If you were born outside of the U.S. you need to write in the name of the country as well.
Return to top

 


What does "CDL No." on my Livescan form mean?

CDL stands for California Drivers License Number. You need to write in your California Drivers License Number in the space provided. If you do not have a California Drivers License Number then use your California Drivers Identification Number, or the identification number off the I.D. that you plan to use when you come in to be fingerprinted.
See Valid forms of ID
Return to top

 


What does "DOB" on my Livescan form mean?

DOB stands for Date of Birth. You need to write the date on which you were born in the space provided.
Return to top

 


What does "Misc. No." on my Livescan form mean?

Misc. No. stands for miscellaneous number. You need to write your telephone number in the space provided.
Return to top

 


How do I know what "Level of Service" I need? I see the two check boxes on my Livescan form for it.

The level of service is to be predetermined by the agency that wants you printed. If you are unsure of the level of service needed or the boxes have not been checked off, then you must return to the agency that wants you printed for them to fill it out for you.
Return to top


 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 Last Published 5/6/13