POLICE COMMUNICATIONS/RECORDS CENTER
The El Camino Police Department Communications Center is staffed 24 hours a day, 7 days a week and in cases of campus emergencies additional dispatchers may be added to staff the center. All police dispatchers have attended and completed a P.O.S.T. Certified Emergency Dispatcher Course. Our dispatchers also undergo additional training set by P.O.S.T. for all California Emergency Dispatchers in addition to the in-house training. The Communications Center also employee part-time Sub-Dispatchers that undergo an in-house training course.
The center is responsible for taking calls and dispatching personnel for both the Torrance campus and the Compton campus as well. Campus police dispatchers are the initial contact from the public for the police department. The dispatchers answer incoming telephone calls from 10-digit non-emergency business lines as well as 9-1-1 emergency phone lines, as well as muiltipal police radio freqencies and monitor several non-police campus frequencies. The communications center monitors other surrounding agency's radio frequencies for the purpose of providing mutual aide. In addition, the campus fire alarm system is monitored at the communications center. The police dispatchers also handle the records management function for the department by processing crime reports, citations, as well as other police records keeping tasks.
Campus police dispatchers receive emergency calls from both on and off campus locations for Fire, Medical, and Police incidents that may require an immediate Code-3 response from police officers. The dispatchers also receive service calls that include room unlocks, vehicle battery jumps, vehicle unlocks and much more. On an average, the dispatch center handles some 200-300 calls per day.
The dispatchers also have the capability of utilizing various County, State, and National Criminal Justice Databases that significantly assist police officers with their vehicle traffic stops and criminal investigations.
When calling 911, remember to:
- REMAIN CALM
- SPEAK CLEARLY
- LISTEN TO ALL INSTRUCTIONS
- ANSWER ALL QUESTIONS COMPLETELY
When you dial 9-1-1 with an emergency, remain CALM, be PATIENT, SPEAK CLEARLY & please be COURTEOUS.
KNOW the address and campus location of the emergency, directions to that emergency and the phone number/exetention you are calling from. We typically have people call us and say "They know where we are". It is important that you always verify your address, the campus you are on and have good directions for us to relay to the responding units.
Please do not insist that the dispatcher "hurry up" or demand that we get there "right now!" When you call the 911 center you are getting a dispatcher not a responding officer (This applies to both the Torrance campus and Compton campus). Once we have the proper information we immediately determine who or what is needed to respond to the call and dispatch appropriately.
Let the call taker ask the questions. Sometimes the questions may be asked more than once to clarify or re-verify the information. Each question has a reason for being asked. No one is deliberately stalling or delaying the emergency.
And last, but not least, DO NOT HANG UP THE PHONE until you are instructed to do so by the call taker
View the Fall 2010 Campus Flex Day "Talk to me: Emergency Communications" PowerPoint presentation.
Should you have any questions regarding functionality of the call center please contact (310) 660-3100 or email.