COMPLAINT PROCESS NOTICE
Most complaints, grievances, or disciplinary matters should be resolved at the college level. This is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are encouraged to work through the college complaint process first, before escalating issues to any of the following resources.
Please note the following contacts for Student Grievance and Student Discipline matters:
Idania Reyes, Dean of Student Support Services, Student Services Center Room 200, ext. 3484
Matters related to Student Rights and Grievances
Greg Toya, Director of Student Development, Student Development Office/Student Activities Center, ext. 3500
Matters related to Academic Honesty and Standards of Conduct
To report an alleged violation of the Standards of Student Conduct, to file a student grievance, or refer a student to AIMS or Title IX, please use the Incident Report and Referral Form.
The Standards of Student Conduct and procedures for enforcing the Standards for Student Conduct are governed by Board Policy 5500, Administrative Procedure 5500, and Administrative Procedure 5520. The procedures regarding Student Rights & Grievances are governed by Administrative Policy 5530. To read these policies and procedures, visit the Board of Trustees Board Policy webpage.
Issues that are not resolved at the college level may be presented:
- To the Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
- To the CCC Chancellor’s Office website at http://www.cccco.edu/ if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
- To the State Attorney General using online forms available at http://ag.ca.gov/contact/select_comment_form.php
- To the Public Inquiry Unit of the California State Department of Justice:
- Public Inquiry Unit
(Toll‐free in California) (800) 952‐5225
Fax: (916) 323‐5341
- Public Inquiry Unit