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COMPLAINT PROCESS NOTICE

Most complaints, grievances or disciplinary matters should be resolved at the college level. This is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are encouraged to work through the college complaint process first, before escalating issues to any of the following resources.

Please note the following contacts for Student Grievance and Student Discipline matters:
Student Grievances:
Michelle Arthur, Enrollment Services Director, Student Services Building 200, ext. 3484
Matters related to Student Rights & Grievances

Student Discipline:
Rebecca Cobb, Student Development Director, Student Development Office/Activities Center, ext. 3500
Matters related to Academic Honesty  & Standards of Conduct

 

Students Rights and Grievances: Administrative Procedure 5530

Issues that are not resolved at the college level may be presented:

  • To the Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
  • To the CCC Chancellor’s Office website at http://www.cccco.edu/ if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
  • To the State Attorney General using online forms available at http://ag.ca.gov/contact/select_comment_form.php
  • To the Public Inquiry Unit of the California State Department of Justice:
    • Public Inquiry Unit
      (Toll‐free in California) (800) 952‐5225
      Fax: (916) 323‐5341
Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.
 
 
The California Community Colleges Chancellor’s Office (CCCCO) has provided this disclosure to you in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b). If anything in this disclosure is out of date, please notify the CCCCO at 1102 Q St., Sacramento, CA 95814. This disclosure was last revised on 5‐09‐11.
 Last Published 8/6/13