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Service Area Outcomes (SAOs)

Student Area Outcome #1

Increase the percentage of students who are awarded and disbursed Pell Grants by increasing the percentage of students who complete the financial aid verification process.

Results:

Number of students verified:

2014: 31% verified (3, 200 students verified/ 7, 137 students not verified)

2015: 29% verified (3,985 students verified 9,561 students not verified)

2016:  34% verified (4,101 students verified 7,866 students not verified)

 

Student Area Outcome #2

Increase student's knowledge of how to maintain Satisfactory Academic Progress (SAP) standards as defined by the Financial Aid Office by means of Financial Aid Workshops.

Results:

The financial aid office partners with the First Year Experience program to host workshops on Satisfactory Academic Progress standards and Academic and Progress standards for financial aid. Students are given a pre and post survey to measure the benefits of providing the workshops. Overall, students indicated that their knowledge regarding financial aid programs, policies, and resources increased after completing the orientation. Students’ comments regarding the workshops are attached to this document.

 Here are some highlights:

  • Prior to the orientation, 12% of students indicated that they were very knowledgeable or knowledgeable about the BOGW fee waiver. The percent increased to 68% at the end of the orientation.
  • Over half of students (55%) indicated that they were very knowledgeable or knowledgeable regarding navigating MyECC to check their financial aid status before the orientation. The percent increased to 88% at the end of the orientation.
  • Fifty-one percent of students indicated that they were knowledgeable regarding how GPA affects your financial aid. At the end of the orientation, 90% indicated that they were knowledgeable about the ways GPA affects financial aid.
  • Only 10% of students were knowledgeable about the Student Success Act and the mandates as they relate to eligibility for financial aid prior to the orientation. Once the orientation was completed, 70% of students indicated that they were knowledgeable about the Student Success Act.

Student Area Outcome #3

Increase the percentage of students who are awarded and disbursed financial aid on the first scheduled disbursement of the fall semester.

Results:

Number of students paid in first fall disbursement:

2012       1,074

2013       3,646

2014       5,166

2015       4,523

2016       5,574

2017      6,096

For the past several years, the financial aid office has been working to increase the number of students that are awarded and disbursed financial aid on the first scheduled disbursement by improving efficiencies in the financial aid auto-packaging process and by streamlining the advisor’s financial aid review process to reduce the amount of time it takes for advisor’s to review and award student files. Since 2012, the number of students paid on the first disbursement has continued to increase. The only outlier to this is 2014 when there was a system issue that created the need to pay out students on two separate students. This caused the total number of students paid on the disbursement to be inflated, because some students were counted twice.

Last Published 10/11/17