Approval Date: 8/25/97
This procedure establishes the minimum requirements to maintain the goals of our Workplace Security Plan. These goals are: 1) to make every employee aware of the potential for violence in the workplace, 2) to increase the employee's ability to recognize the early warning signs of a potentially violent person or situation, 3) to explain how to record incidents indicative of a potential problem, and 4) to encourage employee's to report suspicious incidents to the appropriate manager through proper procedures.
Threats and acts of violence in the workplace are increasing both in frequency and severity. Homicides accounted for 31% of fatal on the job injuries in California during 1993. Estimates suggest that up to 10,000 nonfatal workplace violence related injuries occur each year in California. While homicides are the extreme, all threats and acts of aggression or violence must be taken seriously due to the unknown risk that they present. Administrators, faculty, staff and students often experience anxiety and confusion over what to do when they encounter potential or actual workplace violence. This Plan provides information for all District employees to help identify the potential for violence, methods for prevention and intervention, and a plan for post incident recovery.
The District's Injury and Illness Prevention Program (IIPP) for workplace security addresses the hazards known to be associated with the three major types of workplace violence. Type I workplace violence involves a violent act by an assailant with no legitimate relationship to the workplace who enters the workplace to commit a robbery or other criminal act. This type may also include an intruder attack at a District office or the taking of hostages. Type II involves a violent act or threat of violence by a recipient of a service provided by the District, such as a student, customer, passenger or a criminal suspect or prisoner. Examples may include a disgruntled student or employee who attempts to retaliate against the actions of faculty or staff such as a threat issued because of poor grades, work assignments and/or personality conflicts. Type III involves a violent act or threat by a current or former employee, student, supervisor or manager, or another employee's or student's spouse or lover, and employee's or student's relative or friend, or another person who has a dispute with one of our employees or students.
Acts of aggression include verbal or physical actions that are intended to create fear or apprehension of bodily harm.
Acts of violence include intentional physical or verbal attacks that cause injury to a person or property.
It is the responsibility of all faculty and staff to immediately report threats, acts of aggression, or acts of violence at the District to their supervisor, ECC Police Department, and/or Human Resources. Threats, acts of aggression, and acts of violence will not be tolerated by the District. For faculty and staff, such actions may result in disciplinary action, up to and including termination. For students, such actions may result in disciplinary action, up to and including expulsion. For all of the above, criminal prosecution may result if federal, state, or local laws are violated.
The IIPP administrator for this Workplace Security Plan is the Vice-President of Administrative Services. This administrator has the authority and responsibility for implementing the provisions of this program for the El Camino Community College District. The Program will be maintained by the Director of Safety and Health.
All managers and supervisors are responsible for implementing and maintaining the District's IIPP in their work areas and for answering employee questions about the IIPP. A copy of this IIPP is available from each manager and supervisor for review by employees who request to review the Program. All employees and students are also responsible for maintaining and following the terms of this Workplace Security Plan.
The following policy is established to ensure compliance with our rules on workplace security.
Management of the District is committed to ensuring that all safety and health policies and procedures involving workplace security are clearly communicated and understood by all employees and students.
Our system of ensuring that all students, employees, including supervisors and managers, comply with work practices that are designed to make the workplace more secure, and do not engage in threats or physical actions which create a security hazard for others in the workplace, include:
The District recognizes that to maintain a safe, healthy and secure workplace, it must have open, two-way communication between students, employees, including managers and supervisors, on all workplace safety, health and security issues. The District has a communications system designed to encourage a continuous flow of safety, health and security information between management and our employees without fear of reprisal and in a form that is readily understandable. The District's communication systems, includes, but is not limited to, the following:
District personnel will perform workplace hazard assessment for workplace security in the form of periodic inspections. Periodic inspections to identify and evaluate workplace security hazards and threats of workplace violence are performed by the following observer(s):
District Chief of Police, or his designee.
District Managers and Supervisors
The District has established the following policy for investigating incidents of workplace violence. Depending upon the circumstance, investigations will be conducted by the Director of Human Resources, the Chief of Police, the Dean of Student Services, and/or the Director of Safety and Health, or their appropriate designee(s).
Our procedures for investigating incidents of workplace violence, which includes substantial threats and physical injury, include:
Hazards which threaten the security of employees, students, and/or guests shall be corrected in a timely manner based on severity when they are first observed, discovered, or reported.
Corrective action of workplace hazards largely duplicate the items listed in Section 8, Hazard Assessment, mentioned above.
The District has established the following policy on training all employees with respect to workplace security.
All training and instruction regarding workplace security shall be approved by the Director of Safety and Health if such training is provided by an outside contractor.
All employees, including managers and supervisors, shall have training and instruction on general and job-specific workplace security practices. Training and instruction shall be provided when the Workplace Security Plan is first established and periodically thereafter. Training shall also be provided to all new employees and to other employees for whom training has not previously been provided and to all employees, supervisors and managers given new job assignments for which specific workplace security training for that job assignment has not previously been provided. Additional training and instruction will be provided to all personnel whenever the District is made aware of new or previously unrecognized security hazards.
General workplace security training and instruction includes, but is not limited to the following:
All District personnel are responsible for notifying their immediate supervisor or a management representative of any threats, acts of aggression, or acts of violence at the District. Even without an actual threat, personnel should also report any behavior they have witnessed which they regard as threatening or violent, when that behavior is job related or might be carried out on a District controlled site.
In all cases, after official notification to the District of an incident, the Director of Human Resources and/or the Director of Safety and Health, will provide to the victim, or reporting person, a written response of the status of the District's investigation, within five (5) working days of the initial report.
Records of workplace security documentation, including inspections and training, will be accomplished in accordance with Management Procedure 1003, Section I. Inspection and training records shall be maintained indefinitely.
The Office of Safety and Health will report immediately all "serious illness or injury, or death" to Cal/OSHA. In addition, the Cal/OSHA 200 log, which is maintained in the Office of Safety and Health, will be completed for employees who may be involved with workplace assaults or other type of violent act as appropriate.
The risk of workplace violence can be minimized by the careful observation of behavior. Specific stress factors, behaviors, and personality traits have been associated, after the fact, with almost every incident of workplace violence. The presence of several of these indicators greatly increases the likelihood of violent actions. Most people will not just "snap". An escalating series of clues usually precedes an act of workplace violence. The risk of a violent outburst is greatly increased when a combination of the following warning signs are ignored.
Boundary crossing includes pushing the limits of acceptable workplace behavior and continual testing of established rules.
Chemical dependence upon alcohol and/or drugs may agitate or create paranoia and aggressive behavior.
Concentration problems such as difficulty recalling instructions, forgetfulness, repetition of errors, and staring into space indicate a troubled employee.
Depression causes nearly one in seven sufferers to commit a violent act either upon themselves or others. Symptoms of depression include; despair, ambivalence, slowed work pace, continual sad or blank facial expressions, withdrawal, self-condemnation and self-destructive behavior, hopelessness, helplessness, inappropriate guilt/shame, and poor personal hygiene.
History of violence, includes domestic abuse, is the best predictor of violent behavior.
Inconsistent work patterns and attendance problems include periods of very high and very low productivity as well as unexplained or improbable excuses for absences.
Obsessive interest in weapons and violent incidents may be revealed in casual conversations, subscriptions to magazines such as Soldier of Fortune, and by preoccupation with hobbies such as marksmanship. An obsession with an impending apocalypse, or destruction of the world, is also common among unstable individuals.
Obsession with job may cause a deeper sense of loss in the case of a poor performance review or termination. These individuals may be loners, having little else of importance in their lives.
Paranoia indicating an irrational thought of being "Set-up".
Pathological "blamers" cannot take responsibility for their own actions. They will not admit wrongdoing, even for minor mistakes, always blaming other people, the organization, or the system.
Personality disorders can result in antisocial behavior such as repeated fighting and domestic violence. These individuals have little remorse about wrongdoing and will find ways to justify their violent behavior. Mood shifts, inappropriate anger, skillful manipulation of others, and preoccupation with self are indicators of personality disorders.
Personal stress can result in excessive personal phone calls, desk pounding or throwing of objects, crying, lapses in attention, and general frustration with the surrounding environment. Debt, separation, divorce, or the death of a relative can all cause excessive stress.
A pattern of Poor interpersonal relationships may result in belligerence, overreaction to criticism, and verbal harassment.
Psychosis is a loss of contact with reality which may be manifested as paranoia, loss of association during conversations, flat facial expressions, extreme ambivalence, hallucinations, poor insight, talking to self, or bizarre delusions.
Romantic obsession is a fixation upon and idealized romantic love for another person. Behavioral signs may include stalking, numerous phone calls, spying, and unwanted visits and gifts.
Safety issues like recklessness and a sudden increase in accident rate reveal lapses in concentration and disregard for personal/coworker safety.
Unusual/changed behavior includes verbal outbursts, inappropriate remarks, and threats such as "they'll regret this." A series of escalating threats is a particularly important indicator of the potential violent actions.
Management and employees alike will be trained on how to recognize possible warning signs of a potentially hostile or violent situation to be able to report their observations so appropriate action can be taken to prevent a violent incident from occurring.
These preventative measures can be used to minimize the risk of violence in the workplace:
Study these guidelines periodically, so that you will be able to remember them while under the stress of a threatening situation.
District procedures require employees to report all threats or incidents of violent behavior which they observe or are informed about to the Director of Human Resources, the Chief of Police, the Dean of Student Services, and/or the Director of Safety and Health. A threat incident report should be completed as quickly as possible, including private interviews of the victim(s) and witnesses(s). The report will be used to asses the safety of the workplace, and to decide upon a plan of action. The following facts should be included in the threat incident report:
Note:This section applies to incident reports by employees. Management investigations will be conducted in accordance with Section 9, INCIDENT INVESTIGATIONS, above.
As part of this Workplace Security Plan, it is essential that the following procedures be utilized when responding to an incident:
This Workplace Security Plan is an attempt to provide guidelines to respond to this complex problem of workplace violence. This procedure will be reviewed annually and updated as necessary as the District commits itself to continuing its efforts to bring employees the latest practical information on workplace violence.
El Camino Community College District
Management Procedure 1003.11, Workplace Security Plan
WORKPLACE SECURITY ASSESSMENT FORM FOR TYPES I and II
Date ____________________ Division ______________________________________
Division Assessor _________________________ Division Manager _____________________
(Name and signature) (Name and signature)
Department/Area Name _________________________________ Building Number _________
Describe the physical layout of the department/area. Indicate
its location to other departments or
buildings in the area and access to the street.
Normal Hours of Operation ____________________________
Number/Gender of employees, if any, on campus between 10 p.m. and 5 a.m. _______________
Describe nature and frequency of client/customer/student/patient/passenger/other contact
Are cash transactions conducted with the public during
working hours? If yes, how much cash is
kept in the cash register or in another place accessible to a robber? ________________________
Is there a safe or lock-box on the premises into which cash is deposited? ___________________
What is the security history of the department and environs? _____________________________
What physical security measures are present? _______________________________________
What work practices have been implemented to increase security, if any? ___________________
Have the employees in the department received security training? If so, has the training been effective?