WELCOME TO COUNSELING AND STUDENT SUCCESS
COVID-19 Update: The El Camino College campus is currently closed to students and visitors.
Counseling Services are now available in a virtual environment. Please use the links below to chat with a counselor, schedule an appointment, or access our other virtual services.
We have limited access to phone lines. If you need to contact the Counseling Department and are unable to utilize the virtual resources below, you can send an email to: email@example.com.
For the most up to date information regarding COVID-19 at El Camino College, please visit: www.elcamino.edu/covid-19
Please use Chrome or Firefox as your web browser to access the services below:
Please read the tips and technology requirements below before scheduling your online counseling appointment or accessing our virtual services:
Online Counseling provides a way for students to connect with a counselor via email, live chat, and/or videoconferencing. Students should prepare for and treat online counseling services as they would for in-person services on campus. During the COVID-19 emergency, online counseling services are being used in place of traditional face-to-face counseling, and we understand that web-based counseling is new to many. The tips below will give you an overview of appropriate etiquette when interacting in this new environment. It is important for you to read and understand the information below in order to use online counseling services and make the most of your virtual appointment.
To utilize videoconferencing appointments, you will need to have access to a computer with specific technical requirements listed below:
- Browser: Latest version of Chrome or Firefox
- Webcam & microphone: Required for face-to-face online appointments
- Headset/Earbuds: Optional, but highly recommended for online appointments
If you do not have access to this technology, you can still meet with a counselor by scheduling a telephone appointment.
- Please make sure you have the latest version of Chrome or Firefox before your counseling session begins
- Counseling appointments are confidential, therefore, the use of a private computer, tablet or smartphone in a quiet environment is strongly encouraged.
- Please do not engage in videoconferencing while you are driving or participating in other activities.
- Wear proper attire
- Make sure there is proper lighting in the room
- Make sure there is little to no background noise
- Have a headset with microphone ready (your cell phone headset will work great!)
- Avoid interruptions – Do not answer phone calls, text or surf the web during the appointment
- Be respectful when communicating with your counselor
Counseling faculty and staff reserve the right to end a chat or videoconferencing session if a student engages in behavior deemed inappropriate, offensive and/or discriminatory.
In an effort to stop the spread of COVID-19, the El Camino College on-campus Counseling Office has transitioned to serving students in a virtual environment.
Counseling faculty and staff are available to assist you through telephone and video appointments. Additionally, you can have questions answered through our online chat features. Through virtual appointments, students will be able to utilize web cameras and video conferencing tools to share screens and “see their Counselor,” similar to a FaceTime or Skype call. If technology is not available for virtual appointments, Counselors are also available for telephone appointments.
We understand that not all students may have access to a telephone or computer. We are compiling a list of resources that may be available to address students’ technology needs to better facilitate online services.
We know this is a time of uncertainty and concern for many of our students, and we want to reassure you that although we may not be able to offer in-person services at this time, we will continue to be available to assist our students.
We are committed to continuing to offer excellent services while also protecting the health and safety of our students, faculty, staff, and community. We thank you and appreciate your patience as we continue to adapt and learn how to better serve our students in a virtual environment.
Dr. Dipte Patel
Dean of Counseling and Student Success
Associate Dean of Counseling and Student Success
Counseling Department Email: firstname.lastname@example.org
|Student Remote Assistance|
South Bay Promise:
The Counseling and Student Success mission is to collaborate with the campus community to create a learning environment that fosters a sense of community, compassion, self-awareness – one that serves diverse students and promotes equitable educational outcomes and student success.