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College Complaint Process

Most complaints, grievances, or disciplinary matters should be resolved at the college level. This is the quickest and most successful way of resolving issues involving a California Community College (CCC). You are encouraged to work through the college complaint process first, before escalating issues to any of the following resources.

Filing a Complaint

Please note the following contacts for Student Grievance and Student Discipline matters:

Student Grievances
Idania Reyes, Dean of Student Support Services, Student Services Room 200, ext. 3484
Matters related to Student Rights and Grievances

Student Discipline
Greg Toya, Director of Student Development, Student Development Office/Student Activities Center, ext. 3500
Matters related to Academic Honesty and Standards of Conduct

Report Violation

To report an alleged violation of the Standards of Student Conduct, to file a student grievance, or refer a student to Assessment, Intervention and Management of Safety (AIMS) or Office of Title IX, Diversity, and Inclusion,  please use the Incident Report and Referral Form.

Submit Form

The Standards of Student Conduct and procedures for enforcing the Standards for Student Conduct are governed by Board Policy 5500, Administrative Procedure 5500, and Administrative Procedure 5520. The procedures regarding Student Rights & Grievances are governed by Administrative Policy 5530. To read these policies and procedures, visit the 
Board of Trustees Board Policies.

Issues that are not resolved at the college level may be presented to the:

  • Accrediting Commission for Community and Junior Colleges (ACCJC) at http://www.accjc.org/complaint-process if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. ACCJC is the agency that accredits the academic programs of the California Community Colleges.
  • CCC Chancellor’s Office if your complaint does not concern CCC’s compliance with academic program quality and accrediting standards.
  • State Attorney General Online Forms 
  • Public Inquiry Unit of the California State Department of Justice:
    • Public Inquiry Unit
      (Toll‐free in California) 800-952‐5225
      Fax: 916-323‐5341

Nothing in this disclosure should be construed to limit any right that you may have to take civil or criminal legal action to resolve your complaints.

The California Community Colleges Chancellor’s Office (CCCCO) has provided this disclosure to you in compliance with the requirements of the Higher Education Act of 1965, as amended, as regulated in CFR 34, Sections 600.9 (b) (3) and 668.43(b). If anything in this disclosure is out of date, please notify the CCCCO at 1102 Q St., Sacramento, CA 95814. This disclosure was last revised on 5‐09‐11.