Colleague User Group

Current Projects

• Developing process and guides to move schedulings and assignment contracts back to baseline Colleague functions. 
• Implementing Faculty Waivers in Self-Service
• Having Faculty Assignment Contracts visible in Self-Service
• Procurement Module implementation (ITS)
• Loading noninstructional faculty
• Alternate terms for Dual Enrollment CCAP classes and noncredit
• Updateing STAL from SHAP for FA
• Name change still not pulling consistently into Canvas
• Gainful employment data - ZIP codes pulling consistently
• Mapping MIS and making sure data is being pulled from correct location
• Waitlist needs to check for prereq clearances and Time conflicts
• Move dereg process from academic divisions to A&R - automate
• Trainings for new modules coming online
• Title IV evaluator
• Training for inputting outside coursework
• Acronym support documents
• RClearance character limit
• Tracking students who transfer sections.

Future Projects

• Support move to Time Keeping/Leave Tracking in Colleague
• Student Planning Module
• Graduation Module
• New no show monitoring report
• Noncredit Transcript
• Lifecycle management for updates
• Ellucian Analytics
• 1098T process

Completed Tasks

• Completed a Weighted Shortest Job First (WSJF) annalysis of the Strata Information Group report and results of the Business Process Improvement Meeting. Analysis can be found in  the accordian below
• CDEV and PSYC clearances
• Implementation of Faculty Office Hours in Self-Service

WSJF Analysis 

Strata Information Group Analysis

Issues	Recommendation	Outcome
Welcome emails need to be revised to be specific by admit status and need to include more welcoming wording	Revise welcome letter and provide different information for specific admin status	Completed revision of the letter
Share information widely as processes change	Develop a communications strategy for this	CUG will tackle
IRP is using ODS for data reporting and was not involved in the original ODS implementation or the configuration of Colleague to ODS, hence, staff members are not as knowledgeable of Colleague fields and views as they would like.	Create ODS-Colleague Data Dictionary	In progress - CUG
IRP requests that data entry guidelines for ALL offices be communicated with the goal to educate other offices on how their data entry impacts others. To ensure Identity management (address, phone, email) which appears to be inconsistent, IRP suggests a policy on which data elements can be modified by students (and method used to request change).	Develop data entry guides and train users.	CUG Data Governance Phase
Purchasing desires processes for mass dis-encumbrances, pushing remaining funds/encumbrance forward for multiple year contracts.	Research mass dis-encumbrance functionality in Colleague.	Solution found - sent to Administrative Services
It has been reported that employees (not in purchasing) who are entering Requisitions would like start date and end date fields, instead of putting these dates in comment fields which are not searchable or conducive to sorting for reports.	Explore appropriate fields for start and end dates or fields that could be re-appropriated for this data.	Not a function. However, with the implementation of the Procurement Module it will be substantially easier to track requisitions through the process.
ECC uses Fixed approvers based on GL hierarchy. Participants questioned if Colleague has functionality to store/remember correct approver hierarchy, i.e. chair, dean, VP, etc., in approval queues. Also, can Workflow be used for requisition approvals, or approval hierarchy?	Investigate Colleague functionality and configurations for approval queues including the use of Workflow.	Will be resolved with implementation of Procurement Module in Self-Service - ITS is working on this
No notification is sent to approvers when a requisition is ready to approve. This would assist approvers to review requisitions in a timelier manner.	Investigate a CM field for notifications out of Colleague. Self-Service may have capabilities to setup notifications.	Will be resolved with implementation of Procurement Module in Self-Service - ITS is working on this
Staff experience difficulty with financial aid reconciliation down to student-level data for audit purposes.	Develop reports with IRP and ITS to retrieve Colleague delivered student-level data fields (on Financial Aid, AR Payments, and GL tables) in transmittal process.	Financial Aid is working on addressing the audit findings involving R2T4 and retroactive withdraw dates
Payroll is processed outside of Colleague by Los Angeles County Office of Education (LACOE); it is SIG’s understanding that this process will not change. One of the negative effects of this outside processing is the lack of updating CWS earnings for students in the Federal Work Study (FWS) program. Staff is currently manually entering the data to report CWS earnings. Colleague baseline functionality will provide an automatic update of CWS earnings for FWS students when payroll processing is used in Colleague. It was also reported that fraud was found in Work Study hours worked.	A thorough review of the data from payroll processing is needed to determine if a system-based workaround is possible to avoid manual CWS earnings entry and fraud. It is also suggested to connect with peer Colleague institutions to learn if others are manually entering data and/or have problems with fraud.	Can easily automate by using Time Keeping in Colleague. This would also allow the College to sunset its use of Timekeeper
A relatively small number of custom screens and processes are used by Financial Aid in Colleague. The CAL Grant functionality was developed by Ellucian and is necessary for accurate and effective processing. However, there are other custom processes e.g., FA Decision maintenance and student exemption maintenance that may be replaced by Colleague functionality.	Transitions to Ellucian CAL grant mod, moving for 24-25, should be automated and smoother	Complete
FA staff reported that a break in enrollment could cause students to slip through SAP calculations and either have false calculations or have failure to calculate at all. SAP is one area in which FA staff attempt to utilize Communications Management, but some workflows seem to be failing based on meeting discussions. Staff members are currently using “dummy” codes on AIDE for internal messaging between staff e.g., ineligible for Pell, hold packaging for verification, etc.; baseline Colleague functions and fields, such as CM functions, FA Decisions, and others, can accomplish the same functions and align more with best practice. In addition, there are concerns that programs are incomplete with the Academic Program Requirements Screen (APRS) is not always populated with the 150% Max timeframe field.	A thorough review of the SAP setup in Colleague needs to be conducted with appropriate refinements made so as to return to baseline functionality.	Not started
FA staff reported changes in residency made by A&R have impacted aid eligibility. When changes are made the associated budget does not automatically re-calculate. FA staff has developed internal awareness and an exception report to track changes. Similarly, students’ majors can change at virtually any time, which negatively impacts financial aid staff’s evaluation for CPoS.	It is suggested that an auto-notification be sent to appropriate personnel when changes are made.	No automatic update notification, however an ASPR report can be run for changes in residency
To be in compliance with SEVIS, ECC must be able to run a report of the last semester’s students to determine if they are registered for the current semester, i.e., a “not registered for next term” list. This is required by SEVIS, in addition to being a retention issue.	Work with ITS to develop a report that can be run to list students not registered for the current semester. This will aid Counselors in connecting with students to discuss registration and thus improve retention.	Dean of Enrollment Services is will complete the update.
Transfer credit is not posted until the end of a student’s career. This can possibly put the institution at risk for non-compliance. There was confusion and concern also expressed about how transfer credit course titles appear on the transcript.	Evaluating transcripts when a student is admitted is considered a best practice as well as being a compliance requirement. Explore realistic solutions to providing resources to evaluate transcripts as soon as possible after a student has been admitted to ECC. Research also should be conducted to clarify the issue with how transfer credit course titles appear on the transcript.	Status unknown
Overrides and exceptions were discussed revealing that there is no formal procedure for entering these permissions. There was also confusion if overrides and exceptions are entered in Starfish’s educational plan or Colleague Degree Audit.	Resolution requires transcript review by A&R evaluators and implementation of TES to track course equivalencies first.	Status unknown
During discussions there were concerns over the correctness of section start dates. There was confusion as to which data field date is being used. It appears that the dates are inconsistent causing Financial Aid compliance issues related to timing of disbursements and return of funds calculations for withdrawn students.	In consultation with the registrar and financial aid director, review if SEC.START.DATE is the term date or if the field is being populated with CSM.START.DATE. Determine which date is correct and make configuration adjustments.	SEC.START.DATE is populated by term date.
There were problems mentioned with degree audit and education plans. Currently, degree audit and education plans must be rebuilt multiple times.	It is recommended that a review and analysis be conducted on degree audit functionality including the building of education plans. It is imperative that education plans be correct and usable to remain in compliance with Federal Financial Aid.	pending. Status of degree audit in A&R; currently working on graduation module
All participants were not aware of Colleague functionality to archive education plans in Self-Service Student Planning. Those that were aware agreed that the archive feature is weak; however, it is baseline and it could be useful.	Review the archive feature in Self-Service Student Planning and determine if this functionality could be useful. If so, establish a standard procedure and inform all appropriate personnel.	Working toward full implementation of the Planning.
Courses in a student’s program of study are not being followed in some cases since education plans do not tie back to Colleague.	Consider the most appropriate method of including education plans into Colleague given that Colleague is the system of record.	Working toward full implementation of the Planning.
It was revealed that Canadian provinces information is lacking in the STATES table. In addition, there may be information in the COUNTRIES table that needs to be updated. This was raised as a potential compliance issue with SEVIS.	It is recommended to conduct a thorough review of the STATES and COUNTRIES tables and update as appropriate. Confirm that all SEVIS requirements are followed.	Integration of SEVIS with Colleague is pending.
Counseling personnel do not seem to have consistency in all procedures and processes. There are multiple methods of recording data in multiple systems. It was reported that the college catalog is manually entered into Starfish. There is no Counseling “system of record.”	To ensure consistent reporting that informs planning and future procedures, it is recommended to adopt one technology application as the system of record for Counseling. Colleague is system of record for the college	Working toward full implementation of the Planning.
Another discovered inconsistency is in Level and Requisite clearances. Discussions revealed that these may not be processed consistently. In addition, course equivalencies need to be reviewed. It has been some time since these have been validated, e.g., regular ENGL 100A is not being fulfilled by honors ENGL 100H for Requisites. There may be issues with some Math courses as well.	It is recommended to investigate how Level and Requisites are cleared. If a standard procedure is not in place, one should be developed and followed. Course equivalencies need to be reviewed and updated.	Review of Requisites
Recruit is used by ECC for prospecting and recruiting. Participants commented that there are some fields in Recruit that are not being pushed to Colleague.	A review of the imported fields from Recruit to Colleague is recommended. There may be data that is not mapped correctly e.g., size of SQL field vs Unidata field.	CRM Recruit is being evaluate by Student Services, to implement other features.
Comments were expressed by participants concerning duplicate checking criteria in Recruit as to the validity and completeness of the criteria. Address weighting criteria was also included.	Review duplicate checking criteria used by Recruit and adjust address weighting as needed.	CRM Recruit is being evaluate by Student Services, to implement other features including duplicate checking.
Overload issues for students.	This is a known issue.	Solution is to have A&R or Registrar hand registr overload.
Employees may not have the proper access to Colleague for them to do work tasks.	Colleague access should be reviewed once per year or when there are questions to ensure that job tasks can be completed.	CUG will develop access per job class
Discussed awareness of all Colleague screens that pertain to the work in the Registrar’s Office. All employees may be lacking in knowledge of required baseline screens.	A review of all available screens and functionality be conducted and included in the training.`	CUG will create training guides.
Participants may have maintenance access to forms in Colleague that should be hidden or limited to view only, based on job responsibilities.	Research possibility of using Security Class Definitions (SCDs) to grant mixed maintenance and inquiry views to Sections screens.	CUG will create training guides.
Currently, there does not seem to be an oversight group for CORE screen changes such as updating basic codes and locations.	Add Locations to use at the section on CORE screens. CUG or a CUG subgroup should manage these changes.	CUG will oversee these process.
The faculty workload report, FWLR, which itemizes each faculty member’s instructional and non-instructional workload for a specified time period was discussed. There is an Ellucian webcast presentation for updates related to faculty contracts as an option.	Research selection criteria/parameters for running the report and determine the usability of the data.	Training being created for use of FWLR for tentative assignments - Fall 2025
Session Cycles and Yearly Cycles are not coded resulting in a lack of data for baseline Colleague reporting.	Add codes for Session Cycles and Yearly Cycles on COFF (course offering) to assist with section creation, planning, and Self-Service registration. These codes will benefit students with additional information plus provide data for the baseline report that can be used administratively.	In process - Fall 2025
There were discussions concerning the Ellucian promised enhancement to display printed comments that have no resolution at the section level.	Research Ellucian’s decision to develop or deliver as well as the timetable for implementation.	Complete - Printed comments show in Self-Service Schedule
Colleague HR is primarily used for issuing faculty contracts with schedules, hours, pay/stipends, and release time. Any faculty overload is managed on a separate contract. ECC uses a custom process to “re-money” contracts to stipends when the situation demands. Employee/faculty records in Colleague are given a position ID which has a 13-16 character naming convention to associate with the HRS job class.	Investigate if the custom process for stipends can be accommodated in baseline Colleague.	In process - Winter 2026
Student address maintenance issues were reported. Office personnel are not fully aware of the steps for changing addresses or documents required, if any, to prove the student requested the update. There may also be a timing issue if the change is submitted via WA as ‘Web’ address and it was reported that staff members are not sure if the address verification process is being run to push address type to another status (local/home/preferred/mailing).	Work with A&R which owns student addresses to inform users of what is needed to change a student address and the documentation needed. Clarify how the process is managed.	Completed address and email update - Spring 2025
Discussions revealed that there is no formal method to determine which ID will be the one to keep during the resolution of duplicate records. In addition, a consistent procedure to flag the duplicate record that is not to be used is not in place. Having a lack of standardized and documented procedures results in errors that then requires additional work in resolving issues.	It is recommended to survey peer institutions as to procedures that they follow for resolving duplicate records. Review and adapt effective procedures for ECC and standardize. Inform appropriate personnel and implement new methods.	Process for duplicate records - student fills out the SSN merge form. Assistant Director merges accounts. Student driven process, no process for employees. Duplicate records are not supressed. Investiate suppressing records and Ellucian best practices for duplicate records.

 

Business Process Improvement Group

• Issue	Recommendation	Outcome
  Many students do not realize they have a fee hold. Some returning students reapply and are shocked to learn that they cannot register for classes because of a fee hold from years ago when they last attended	Add an error message to the home screen of MyECC or clock the access to the registration button until cleared	Completed
  Concern was expressed by some participants that name changes and associated logins/emails are not getting updated. It was not known if there is a standard procedure that is followed for updating.	Research and review the Name Change procedure. If one does not exist, it is recommended that a standard practice be established and followed. Include how logins and email addresses are adjusted to reflect the change.	Complete - If a student has a true name change, email is automatically updated. Registrar and Assistant Director may be the only one to change the email. If student requests email change, they are emailed. 7-10 business days, not sure if the student is notified when completed
  CIP codes may not be correct or the needed CIP codes may not be included, leading to financial aid performing manual updates to disbursement records. There are concerns that the CIP code list is not updated to 2010 standards.	Review available CIP Codes (CIPD) in conjunction with Financial Aid which should reveal the problem with an easy fix.	Complete - However, the NLDS is returning empty there is an issue with the datafeed ITS is working on the issue
  Sections that are linked to a required support section are not clearly marked in the Online Class Schedule unless you click each section to view additional details.	Make the support sections more apparent in the Class Schedule when searching for classes.	Not able to connect them in the class search, information is only able to be listed in the section notes.
  Make the support sections more apparent in the Class Schedule when searching for classes.	Fix colleague sp students can register without having to bother admissions to remove the hold.	This is a known issue. Ellucian does not have a solution. Looking to modify error message
  Students that return to good academic standing do not automatically get their probation registration holds cleared, it has to be manually done.	Automate this process - end of each term clear students that returned to good standing	Solution found - information sent to Student Services
  Alert on the student's main page of registration hold. This will avoid the frustration of students starting the registration process and being blocked once they do register.	A similar message is there for k12 students. This message should be there for students who can not register due to missing 2 full terms, student fees not being paid, or other reg holds	Completed
  If a student has unpaid fees from the current/previous semester and they pay these fees today they are still unable to register for classes today because they have to wait for colleague to run overnight.	Automate this process so the fee payment hold is removed once registration fees are paid.	Solution found - information sent to ITS
  Not all staff understand the ECC application process	Cross-train staff to know how to apply to ECC. Promote the services through the WWC (virtual and in-person) to assist with applications	Caring Campus will facilitate these sessions.
  Students' applications are getting caught by the spam filters we have in place. They apply to ECC and then never hear back, their apps never appear in CRM or Colleague, and their student accounts are never created until they email to let staff know.	Fix the spam filters, and make the admissions process more automatic so it does not require as much staff intervention.	The application 'Spam filter' is part of CCCApply which is controlled by the Chancellor's Office to prevent fraudulent applications. ECC has no control over this feature.
  Delay in students receiving ECC IDs and MyECC access.	Explore options for providing immediate/prompt IDs or MyECC access. See SMC for their process	Issue seems to be related to applications that are held in CRM for missing information. Student Servics is reviewing CRM currently
  Returning students are not aware they have to reapply to ECC.	Webpage should have a "Start Here" button that includes different applicant types and clear instructions	Shared with Marketing & Communications
  ECC phone numbers and extensions often do not work or are sent to the wrong department	Create a phone list or an interdepartmental list of employees, their contact, and their specific role is	Directory has been implemented
  Lack of direction to students on what courses to take because we do not have enough counseling appointments.	Promote the Program Pathway Mappers to help guide students in the right direction.	Program Pathway Maps are being updated, Marketing is underway on campus digital marketing screens, canvas, and El Camino App
  Regular updates to the website	Designate staff in each department to ensure that content stays up to date	MarCom sends regular requests to update hours and webpages
  Not clearly stated how to pay for classes.	Make the selfservice.elcamino.edu page the new interface for student portal. * Also provide clear instructions on the page on how to do pay fees (paper & video).	Not on the webpage, This video is part of the NSO on MyECC that shows students how to pay for classes.
  Many students do not realize they have a fee hold. Some returning students reapply and are shocked to learn that they cannot register for classes because of a fee hold from years ago when they last attended	Add an error message to the home screen of MyECC or clock the access to the registration button until cleared	Completed - Spring 2025
  K-12 students who complete the Steps for Dual Enrollment do not have their fees waived correctly. Sometimes the fees appear YEARS after the class because the K-12 waiver stops working, and they are unable to register for classes as an ECC college student.	Ensure that forms are processed every term.	Implementing DualEnroll.com to handle the forms digitally. - Fall 2025
  Bank Mobile Vibe website is not easy to navigate, for instance, it does not state how to open an account with it, is difficult to comprehend, it is even hard to do a simple search in it. Bank Mobile is the financial institution that ECC uses to disburse FA monies to ECC students	Contact students before the registration period to offer support with BMV or better yet have an automatic email sent to students to include Financial Aid Q&A/resources after they register.	Financial aid has been working with the Contact Center to provide students who have not set up their BMV account. Agents help walk students through the step by step process. This work has to be done after each disbursement period, not registration period because some students may end up being ineligible to receive their financial aid for various reasons, such as SAP or dropping units.
  Financial Aid awards not being available for students by April 1st. Students see they are not being awarded financial aid and leave to other colleges. Furthermore, this impacts students' eligibility to support a program like EOPS which relies on students' award status to determine eligibility for services. Students view El Camino as a place that provides no support because of system failures.	Provide support and software to Financial Aid Advisors to process FA applications in a timely manner	Since the 22/23 aid year, financial aid award processing began in March 2022. Awarding is dependent on timing of when FAFSA/CADA applications are received and when students complete their verification file. Financial Aid is also in the process of switching to a new software system to help streamline the verification process for both financial aid students and staff.
  Students are unable to log into MyECC / ECC email because they do not have an SSN on file	Change SSN as default to first log in to MyECC	Completed - Spring 2025
  So many MyECC links are unusable or not relevant. This includes improving students' access to their ECC email	Clean up the main MyECC Page remove broken links and make the ECC email option work	Implemented Ellucian Expereince to replace the old MyECC. Completed - Fall 2024
  Students looking to access Canvas on MyECC	Add Canvas Link to MyECC so we truly have one functioning portal	Completed - Fall 2024
  Need Colleague training	Ellucian Colleague needs to go back to the "vanilla" stage and all staff should receive a refresher on how to use it. Use PD day to close all offices and train the staff	Starting in Spring 2025, Classified Professionals Caring Campus and CUG will have a track of trainings for staff and managers on aspects of Colleague.
  WiFi Access is spoty	Need to invest in our Wifi to allow employees, staff, students, and guests to use it at the same time	Completed - Summer 2025
  Mobile-friendly technology such as forms and MyECC access	Invest in systems that are modern and can help support our department's needs while meeting students at their technology level	Completed - Have the El Camino App, new MyECC, and Formstack which are all mobile friendly.
  Classes are advertised as ONLINE asynchronous, yet then the professors decide to meet LIVE online, which may not match students' availability. Also, online courses should NOT require in-person final exams	Enforce the teaching method and if there is a need to change it you must notify the students with ample time.	This is not allowed. If issues like this are reported by students, the appropriate Dean should be notified.
  The Schedule of classes needs to be available in a timely manner	Provide support and staffing to have this done in a timely manner	Moved to Annual Scheduling. Completed - Spring 2025
  Many of the sections with seats available are linked to required support sections (i.e. MATH 80 and MATH 80S). Many students do not want or need these sections but are being forced to take them if the other seats fill up. Sections that are linked to a required support section are not clearly marked in the Online Class Schedule unless you click each section to view additional details.	Make the support sections more apparent in the Class Schedule when searching for classes.	Only place this information can be displayed is the Section notes.
  Registration Errors: UG Error occurs when a student applies for Fall, then Summer	Fix colleague sp students can register without having to bother admissions to remove the hold.	No Ellucian solution. Known issue. Working to update error message.
  Registration Errors: Unable to retrieve course plan	Remove idle timeframe so students can continue to register. This becomes confusing because to log back in students use their first_lastname w/o the @elcamino.edu but this is unknown to them.	Solved with implementation of Self-Service. Completed
  Students that return to good academic standing do not automatically get their probation registration holds cleared, it has to be manually done.	Automate this process - end of each term clear students that returned to good standing	Solution found. Sent to Student Services - Summer 2025
  Alert on the student's main page of registration hold. This will avoid the frustration of students starting the registration process and being blocked once they do register.	A similar message is there for k12 students. This message should be there for students who can not register due to missing 2 full terms, student fees not being paid, or other reg holds	Implementation of Self-Service allowed for this. Completed
  If a student has unpaid fees from the current/previous semester and they pay these fees today they are still unable to register for classes today because they have to wait for colleague to run overnight.	Automate this process so the fee payment hold is removed once registration fees are paid.	Solution sent to ITS - Summer 2025
  K12 holds on formerly dual-enrolled students who are choosing to come to us in the Fall as a first-time college students have to manually PROVE they graduated by showing a letter from their high school (that they have to request and they don't learn about the hold until it is time to register (while they are still in high school) or a copy of their diploma which doesn't arrive until late Summer/early Fall.	Make this automatically fall away	Solution in procress - dualenroll.com
  No clear instructions on how to register. All registration "steps" are for an old method	Place clear (written and video) instructions on how to register for classes	Step by step instuctions are included in the New Student Orientation
  Course numbers in the Catalog are updated without informing students or the campus. Then students cannot find the courses they are looking for in the Class Schedule or when Searching/Registering for classes. K-12 students who have permission for a specific course (like ECON 5) cannot register for the updated course (like ECON 100).	Announce the new catalog and issue a summary of changes to ALL students and employees.	Curriculum office now sends out curriculum changes spreadsheet. DualEnroll.com will also fix this.
  Many students have transcripts, AP Exam scores, or other documentation to clear a prerequisite, yet the Online Prerequisite Clearance Form quotes up to 5 business days to review and approve the prerequisite.	Assign more counselors to review these documents instead of asking students to meet with an Express Counselor online (no evening hours, of course) for quicker turnaround. Provide some evening counseling options to students who attend school or who work.	Unknown State
  Waitlist: Students are unable to see where they are on the waitlist. Students are also not informed on the first day of class what to do if they are still waitlisted. Some email their professors without any response back.	There needs to be a concrete waitlist procedure. A form of communication to the student when they get waitlisted or what to expect. Some type of guidance.	Self-Service implementation allows students to see their position in the waitlist.
  Students need help identifying WHAT they need to do and HOW to do it because the systems are so ineffective or outdated, or because messaging is sorely inadequate.	Put the virtual and in-person support front and center. Add the chatbot on the main page so anyone coming to our webpage who is lost can receive immediate assistance.	In process - milestones in Program Mapper, better online resources
  Streamline and standardize the dual enrollment permissions process - each division is vastly different in how we welcome dual enrolled students to ECC.	Have similar standards at each division so that students are not left frustrated trying to navigate a different system at each turn	DualEnroll.com will help make this clearer for students. In process.
  Make it easier for the Adult Dual Enrolled student to join us! (SB 554)	Operationalize the form, website, the training of staff, and the onboarding of the adult dual-enrolled student. See these CCC for an example; West LA https://www.wlac.edu/Free-College/Adult-Dual-Enrollment-Form.aspx Chaffey https://www.chaffey.edu/admissions/adult-ed.php Chabot http://www.chabotcollege.edu/adult-education/	In process
  Student worker wages need to be increased. Currently capped at $15.50 and so our students leave us to work somewhere that can pay better wage.	Add an additional 2 steps with 2 rates to give supervisors the option to increase their wages when they see fit. We are struggling to fill student positions on campus.	Completed
  No go-to person assigned for issues if students are not part of special programs	Need to figure out a case management approach to help students problem-solve the issues they encounter	Meta-major pages updated to include contacts and support teams
  Increase advertising on social media and public transportation. Too many times we see/hear another college's being advertised near our district lines	Take some time to see the routes for busses in which we are advertising and add suppport to increase our followers on social media. Use our Marketing students as interns to help with this.	Completed